Resume
Shawnette Sapp
Mableton, GA 30126 l (770) 356-4865 l ssapp317@aol.com
SUMMARY
A results driven Senior Product Manager with expertise in identifying, planning, designing, building, launching and assessing product opportunities that align with business goals and user needs.
Proven track record leading cross-functional teams to optimize diverse products in the telecommunications, retail, food-service, healthcare and aeronautics industries to increase adoption and customer satisfaction through user-centered design and innovative solutions.
Demonstrated strategic and tactical acumen by executing product roadmaps with 96% on-time delivery rate, revitalizing underperforming product lines and driving 82% feature adoption.
Known for fostering a culture of collaboration, cultivating high-performing teams, and improving operational efficiencies throughout all phases of the Software Development Life Cycle (SDLC).
Strong leadership and technical proficiency in delivering impactful products utilizing Agile methodologies.
Keen expertise in the Point of Sale sector with extensive Supply Chain Management and Inventory Management experience.
PROFESSIONAL SKILLS
Systems & Platforms: Skilled in Windows (11, 10, NT, 2000), Microsoft Office Applications and Operating Platforms, Adobe, MacOS, Android & iOS systems and applications.
Programming Languages: Working knowledge of React Native, JavaScript, Python, C, SQL, PL/SQL, FORTRAN, Pascal, HTML, XML, and BASIC languages.
Product Management Tools: Rally, Jira, Jira Align, Confluence, SharePoint, Miro, Mural, SnagIt, Figma, Tableau
Training: Scrum Master, Certified SAFe Product Manager 5.1
EDUCATION
Master of Business Administration (MBA), University of Miami
Bachelor of Science Electrical Engineering, California State University Northridge
PROFESSIONAL EXPERIENCE
Senior Product Manager, July 2021 – November 2025 |T-Mobile (via Insight Global) Bellevue, WA (remote)
Senior Product Manager responsible for successfully transforming a stagnated product to full utilization within one year. Through my leadership, I successfully implemented a structured and focused atmosphere that allowed my team to go from not delivering product enhancements in over six months to adding value on a monthly basis.
Certified SAFe Product Manager with proven ability to drive product roadmap to feature implementation, aligning organizational goals with evolving user requirements.
Championed collaboration across the product organization by mentoring product owners to create detailed features, user stories, and acceptance criteria, resulting in a 75% improvement in team throughput.
Streamlined cross-functional alignment between product, engineering, and design teams, delivering impactful solutions with a 96% on-time delivery rate.
Enhanced feature adoption by 82% through customer-centric prioritization, innovative problem-solving, and actionable insights.
Revitalized a stagnated product line, delivering consistent value and achieving full utilization within one year.
Fostered a culture of efficiency and precision, optimizing team throughput and accelerated product iteration by 20% every sprint.
Proactive communication with leadership teams to ensure product goals align with overall company strategy.
Product Manager, January 2018 – April 2021 |NCR Atlanta, GA
Valued Product Manager of the Silver Pro Retail team for a mobile Back Office and Point of Sale solution. Primary responsibilities included identifying and building new strategies for the inventory management and supply chain management segment, defining the product roadmap and working with cross-functional teams.
Leveraged the latest in mobile and cloud computing to revolutionize the small business market for retailers and restauranteurs.
Strategically planned roadmap to ensure NCR Silver remained one of the top Android and iOS cloud-based point-of-sale systems in the market.
Increased net promoter index by 10% year over year through active response of the customers’ needs and implementation of product improvements.
Designed and built 30% feature implementations by providing product insight and guidance to cross-functional teams.
Defined measurable key performance indicators during the ideation phase to ensure success was garnered from design to launch.
Enhanced Inventory Management and Supply Chain Management features which allow small business owners to efficiently manage their retail or food-service business.
Optimized legacy reporting product with steady client adoption that successively increased revenue growth by 15%.
Senior Business Analyst, December 2016 – December 2017 | Cotiviti Atlanta, GA
Integral member of the Client Policy and Delivery team for a web-based payment accuracy application. Primary responsibilities included designing new features which exceeded end-user requirements, launching adoption of features and assessing usability through end-user testing and evaluation.
Collaborated with stakeholders to define product requirements and lead product verification, increasing user satisfaction by 85%.
Facilitated cross functional approach to product design, leading to increased alignment to desired business processes.
Strategized with product team to maximize operational and technical efficiencies to catapult realized business value.
Worked with the training department to ensure software deliverables were effectively mapped to product capabilities and desired business processes which significantly reduced change resistance by 25%.
Product Manager, June 2000 – June 2016 | JDA, Alpharetta, GA
Quickly advanced from Senior Quality Engineer to Product Manager for a web-based Enterprise Supply Chain Merchandise Management system for retail and food-service sectors. Primary responsibilities included planning, designing and launching new application programming interface (API) strategies, furnishing clients with troubleshooting processes, training both internal & external clients, verification of back office & point-of-sale (POS) functionality and development of EDI and XML interface schemas.
Designed and directed multiple interface implementations by providing product knowledge and guidance to developers and quality engineers resulting in 35% revenue growth.
Standardization of interface documentation and implementation led to 95% customer satisfaction.
Lead initiative to launch mobile based functionality for order fulfillment features.
Reduced product defects by 50% through utilization of met criteria checklist.
Collaborated with external users, development, support and account management resources to leverage existing functionality and build new (and reusable) interface components; a solution used at over 1000 client sites.
Demonstrated strong organizational skills, written and oral communication, created test plan and test procedure templates that were published as the company standard.
Served as domain and product expert to ensure product and quality team were fully equipped to grow and expand product opportunities.
Senior Systems Engineer, July 1996 - June 2000 |Lockheed Martin, San Jose, CA
Valued member of the Mission Planning team for the U-2, SR-71 and F-22 program. Responsibilities included creating test plans and procedures, customer site training, ensuring safety of flight for pilots, and assessing usability of mission critical functionality.
Quickly advanced from Associate to Senior Systems Engineer within one year.
Recognized as preferred engineer for all in-flight operations.
Designed and built procedural checklists for onsite deployments resulting in 98% system go designation.
Evaluated design specifications using automated test tools during simulation test runs at Edwards AFB achieving 85% error reduction.
Spear-headed resolution meetings to discuss, analyze and record software defects for improved iteration.